1. Information We Collect

We collect information you provide directly when submitting an inspection request, including:

• Name, email address, and phone number
• Property address and type
• Any additional notes or scheduling information you provide

We may also collect standard technical information automatically when you visit our website, such as your IP address, browser type, and pages visited. This information is used solely for site performance and security purposes.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your inspection request
• Communicate with you regarding scheduling, agreements, and report delivery
• Send your completed inspection report and associated drone media
• Respond to questions or support requests
• Improve our services and website experience

We do not use your information for automated profiling or sell it to third parties for marketing purposes.

3. Drone Inspection Media

Drone inspections of your property produce photographs and video footage of the exterior. This media is used solely to generate your inspection report and is made available to you via a download link with an expiration date. Media is not shared with third parties without your consent, except as required by law.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers — trusted vendors who assist in delivering our services (e.g., email delivery), bound by confidentiality obligations
• Legal compliance — when required by law, regulation, or valid legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice to you

5. Data Retention

We retain your personal information and inspection records for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Drone media download links expire after a set period noted in your report delivery email. Once expired, media files are no longer accessible.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of any non-essential communications

To exercise any of these rights, contact us at sales@impartio.net.

8. Cookies

Our website may use basic cookies to support site functionality and analytics. We do not use advertising or tracking cookies. You can disable cookies in your browser settings without affecting your ability to submit an inspection request.

9. Third-Party Links

Our website may contain links to external resources, including California state agencies and regulatory references. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Impartio
sales@impartio.net
impartio.net